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Cosmopolitan Health Insurance hosts stakeholder forum...
At its annual end-of-year stakeholder meeting, Cosmopolitan Health Insurance's Managing Director, Dr. Setsoafia-Tukpeyi Godwin, stressed the importance of enhanced collaboration between health insurers and healthcare facilities.
In his keynote address, the MD stressed the company has contributed significantly to the industry for over 10 years and that collaboration between health insurers and healthcare facilities is crucial for ensuring that patients receive quality care.
He noted that when insurers and providers work together, they can share knowledge, resources, and best practices to improve health outcomes for insured members who use both services.
Dr. Setsoafia-Tukpeyi emphasised the importance of monthly reconciliation of claims, stressing that timely and accurate payment of claims is crucial for healthcare providers to continue delivering quality care.
He also highlighted the responsibility of health insurers to discharge their obligations to service providers, including providing timely and accurate payments, as well as support and resources to enhance care delivery.
Speaking at the forum, Doris Agbate-ACII, who is the Head of Customer Solutions, also emphasised that member experience needs to be improved at the provider end. She noted that healthcare providers play a critical role in shaping the patient experience and that insurers and providers must work together to ensure that patients receive seamless, high-quality care.
The chairperson for the forum, Dr. Awuku-Asabre Joseph, mentioned that the stakeholder forum provided a platform for insurers, providers, and other stakeholders to come together and discuss ways to improve the delivery of healthcare services.
